General Conditions of Sales Governing The Online Selling Of Products
House of Gharats manufactures and markets products directly and indirectly all over the world.
While maintaining our network of boutiques that sell House of Gharatsf products (the “Products”), we also have an online shop that is accessible at the following address: www.houseofgharats.com (The “Objects”)
A detailed description of House of Gharats products is available when looking at each product individually in the online shop.
The system set up in this way requires you to play an active role. It complies with the legal requirements with regard to on line selling and consumer protection.
The on line selling process described in these General Conditions of Sale (hereinafter the “General Conditions of Sale”) is reserved solely for the use of consumers. The Products are therefore not meant to be resold.
1 – SCOPE OF APPLICATION
The General Conditions of Sale apply to all of your orders involving House of Gharats products that are sold through our online shop. We ask you to read them carefully.
You can access the General Conditions of Sale at any time at our website and keep an electronic or printed copy of them.
The General Conditions of Sale remain in effect as long as they appear on our website.
2 – IDENTIFY OF THE OFFERING PARTY
House of Gharats products are sold by the following company: Karma Ventured Limited. Registered Company in England and Wales 66 6648 7
3 – ORDERS
You can choose the products that you wish to order, using the following procedures:
3.1 Orders in the online shop
When you place your first order, we will ask you to open a client account and to fill out an order form, providing information in certain mandatory fields so that we can process your order.
In the event of a period of inactivity during the connection, it is possible that the House of Gharats products that you chose will no longer be available. You will then be asked to re-enter your selection of products from the beginning.
Before any final order, you will have the opportunity to check the details of your order and its total price, and to correct any potential errors, before confirming that order.
For any order that you place through our online shop, a confirmation email will be sent to you with your order number and the details of the products you have ordered.
All of the stages necessary for placing an order are described on our website.
We keep copy of any orders during 10 years.
Despite all the care we take in presenting the House of Gharats products in our online shop, we cannot guarantee that their real appearance will correspond exactly to how they appear on the screen.
We reserve the right to limit the quantities of House of Gharats products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.
4 – PRICE
The price of House of Gharats products is given in pounds, including taxes and duties, respecting rules of the shipping country.
Taxes and duties applied will be displayed in the order before the final confirmation of the order.
You will not receive a VAT refund for your purchases on our site.
A printed invoice will be sent with your products.
We pay the closest attention to the accuracy of the prices in our online shop. However, in the case of an error on our part, we reserve the right to not provide the products for which the posted price was manifestly incorrect.
We can modify the prices listed in our online shop at any time and without prior notice. However, such modified prices will only be applied to new orders, with the exception of orders that have already been placed.
5 – CONDITIONS OF PAYMENT
Your purchases can be paid using credit card or Paypal.
We accept cards from the “CB” network, Visa and Eurocard/Mastercard issued through bank accounts domiciled in one of the countries to which deliveries are made, as listed in the “Deliveries” section.
Your credit card will be debited at the time of expedition of your order.
For that purpose, you will guarantee that you are the holder of the account Paypal or the bank card to be debited and that the name appearing on that card is in fact your own.
You will then provide the 16-digit number and the expiry date that appear on the front of your bank card and, as applicable, the number of the visual cryptogram appearing on the back. This information will be crypted by through the protocol SSL (confirmed by the apparition of the “https” in the address displayed by your navigator).
The security of this bank information and the online check towards banking institution and agencies will be made by XX
If the sum owed cannot be debited for any reason whatsoever (objection, refusal by issuing center…), the order will be immediately annulled and the online purchasing process will be cancelled.
In order to fight fraud and abusive usage of bank cards, XX may store and automatically process information concerning each order, including the bank card information, within respect of the security norm PCI-DSS.
XX and House of Gharats are the recipients of the data related to each order. Failure of transmission of data related to an order will prevent the completion and analysis of the corresponding transaction.
Any non-payment due to a fraudulent use of a bank card will result in recording of the information related to the order associated with that non-payment in a file of non-payment events set up XX . An irregular statement or an anomaly may also be subject to specific treatment.
Some banks charge additional fees for foreign money transfers and credit card transactions. You need to clarify this beforehand directly with your bank. House of Gharats does not bear any international transactions fees.
6 – DELIVERIES
Your House of Gharats products will be delivered to the shipping address. Except for specific circumstances or the unavailability of one or more products, the products in the same order will be sent in one delivery.
We deliver House of Gharats products solely to the following countries: United Kingdom
We do not deliver to outermost regions (i.e. Guyana, Guadeloupe, Saint-Martin, Martinique, Reunion, Canaries, Acores and Madera) of the European Union.
You can also have House of Gharats products delivered within those countries to a person of your choice.
No deliveries can be made to hotels or post office boxes.
Deliveries will be made to the address that was entered when the order was placed, after the payment for the order amount has been validated.
Your order will be delivered, via UPS or DHL, in 3 to 7 business days (not including week-ends and national holidays).
Signature will be required upon delivery.
If, at the time of delivery, the exterior appearance of the package is not perfect, we would ask you to open it in the presence of the shipper, in order to check the condition of the House of Gharats products that have been delivered. In the event of damage to the products, please provide a specific description on the purchase order.
The rates for delivery are as follows:
- For orders under 150 €, the shipping cost is 10 € to all countries
- For orders of 150 € and above, the shipping cost is waived.
7 – TRANSFER OF OWNERSHIP – PASSING OF RISK
The transfer of ownership of the House of Gharats products will only occur after full payment of their purchase price.
On the other hand, the passing of risk will occur upon delivery, meaning the moment when the House of Gharats products are handed over at the delivery address that you have provided.
8 –RIGHT OF CANCELLATION – RETURNS
We want you to be fully satisfied with your purchases. Therefore, if you are not satisfied with House of Gharats products, we offer you the possibility of returning them and being reimbursed, through exercising your right of cancellation. However we do not make any exchanges.
You have a period of 14 clear days to exercise your right of cancellation without the need to justify your reasons or to pay any penalties.
This time period runs from your reception of the House of Gharats products. When the 14-day period expires on a Saturday, Sunday or legal holiday, it will be extended to the following working day.
To request a return, please access your account and go under “Orders” section.
- Choose the order number that contains product that you want to return and select “create a return”.
- Follow the 3 steps to choose your product and provide a reason for the return.
- Once you validate your return, an email confirmation will be sent to you once the return has been received and reimbursed.
A pre-paid shipping return label is sent with your package. Please call the local office of corresponding shipping company to schedule the pickup. You must return the products to us in their original condition complete (with accessories, notice, labels…) and a copy of the order.
The products cannot be returned to any store.
In order to facilitate your providing proof of this return, we advise you to keep the copy of the shipping label validated by the shipping company that provides the specific date of your delivery.
We will reimburse you for House of Gharats products that are returned at the invoiced price (including shipping cost if any), according to their method of payment, within a maximum period of 14 days following the date we receive the product back.
You alone will have the authority to exercise this right of cancellation. This right can therefore not be exercised by the party that receives your order.
No reimbursement will be provided for any House of Gharats products that are returned incomplete, ruined, damaged, deteriorated, soiled or that have been used.
9 – LIABILITY – WARRANTY
You must ensure that the House of Gharats products that have been delivered to you correspond to your order. Should the products that have been delivered not coincide with your order, then you must inform the Customer Service of that fact by telephone or by email and return the Product or Products in question, in accordance with the terms and conditions set out in the “Right of Cancellation” section.
The performance of all or part of our obligations will be suspended in the event of an accident or natural disaster that prevents or delays their performance.
10 – CLAIMS – INFORMATION
For any information, claims or questions concerning the conditions of sale of our online shop or the House of Gharats products themselves, you can contact the Customer Service opened from Monday to Friday on 9h30 to 18h local UK time, phone : +44 7505454817, email : email@example.com, mail address : 141 Herlwyn Avenue, Ruislip HA4 6HS United Kingdom
11 – PROTECTION OF PRIVACY
We take every care to protect your private information.
We have set up an electronic file that collects certain personal data concerning our clients, in accordance with the legislation on the protection of personal information.
At the time you place your first order through our online shop, that database will be enriched using information concerning you, which will first of all make it possible to fill your order and then to better meet your expectations and facilitate any assistance that is provided for you by the Customer Service.
This information can be sent to House of Gharats and to its subsidiaries.
You have an individual right, provided by law, to access, withdraw and correct the individual information of a personal nature that you have provided to us. You may exercise that right by contacting the Customer Service as mentioned in the previous clause.
Depending on the choices made at the time you created or consulted your account on our website, you have the option of choosing whether or not you wish to receive offers from us or from our partners, or of being informed of specific transactions by email.
If you no longer wish to receive such offers, you may make such a request at any time by modifying your account directly at the www.houseofgharats.com website.
12 – INTELLECTUAL PROPERTY
The House of Gharats trademark, and all the brand and non-brand marks, and in general all other trademarks, illustrations, images and logotypes that appear on the House of Gharats products, their accessories or their packaging, whether they are registered or not, are and shall remain the exclusive property of House of Gharats.
Any reproduction in whole or in part, modification or use of these trademarks, illustrations, images and logotypes for any reason and by any means whatsoever is strictly prohibited.
This also applies to any combination or use in conjunction with any other trademark, symbol, logotype and more generally any distinctive sign that is intended to form a composite logo. These provisions also apply to all copyrights, designs and models and patents reproduced on the website.
The use of all or part of our online shop, in particular by means of downloading, reproducing, transmitting or representation for purposes other than for personal and private use for a non-commercial purpose is prohibited.
13 – CHOICE OF LAW – LANGUAGE DISPUTES
Our General Conditions of Sale are governed by and subject to law of England and Wales.
In case of dispute, you have the option, before any legal action, to seek an amicable solution, including using conventional mediation or any other alternative mode of settlement of disputes. Any disputes which may arise under our General Conditions of Sale concerning either their validity, interpretation, performance, termination or various consequences will be brought before the courts of England and Wales for adjudication.